State Farm® Insurance Agent Karla Grimes
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Liz Ybarra
November 6, 2024
5
out of
5
rating by Liz Ybarra
"I highly recommend Larry, he went above and beyond for me! I’m very satisfied with new policy!"
We responded:
"Thank you so much for sharing your experience, Liz! It's fantastic to hear that Larry went above and beyond to assist you. We're delighted that you're satisfied with your new policy!"
Orlando Reyes
November 4, 2024
5
out of
5
rating by Orlando Reyes
"Rolanda was amazing, she made it so easy for me to add another driver and vehicle to my policy. Carla Grimes team is hands down the best team State Farm has. I SAID WHAT I SAID!!!!!"
We responded:
"Thank you Orlando for you kind words. Rolanda has a passion for helping our customers, I will make sure she receives your kind words. Thank you for choosing The Grimes Group"
ignacio bautista
October 14, 2024
5
out of
5
rating by ignacio bautista
"Thank you such great service! You all ready new what I needed for my company insurance great experience no complaints from me. Thank you!!!"
We responded:
"Thank you for the wonderful feedback! It's fantastic to hear that you had a great experience and that we were able to meet your company insurance needs. We appreciate your kind words and look forward to continuing to serve you!"
Veronica Olivas
October 11, 2024
5
out of
5
rating by Veronica Olivas
"This experience was easy and amazing Larry was very helpful and explained everything to the T. Never have I had an agent help me the way he did. definitely went out of his way to give me the best help he could. Definitely saved me some money . Glad they transferred me to him when I called. the icing on the cake was before we hung up he said God bless you ma'am. Thank you so much Larry for awesome help!"
We responded:
"Veronica, thank you for giving us a wonderful review. Treating people like our family is our culture and we truly believe you are now part of our family. Larry is the best and I am glad he could help. Welcome to The Grimes Group. "
Prisila Ramirez
October 9, 2024
5
out of
5
rating by Prisila Ramirez
"Larry is very helpful at all times when I need something, no matter what it is and he is quick to provide what I need. Also, if I leave a message for a call back he always calls me back which means a lot to me."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Joanna Soto
October 8, 2024
5
out of
5
rating by Joanna Soto
"Great customer service! Thank you so much Larry for your great help!"
We responded:
"Joanna, Thank you for the great review. Rolanda is always willing to help anytime!"
Kristal Rios
August 22, 2024
5
out of
5
rating by Kristal Rios
"Larry was able to get us a great rate for our new policy after our previous insurance provider drastically raised their rates! The transition was quick and easy, would recommend him to anyone looking for a change or new policy."
We responded:
"Thank you so much for sharing your positive experience, Kristal! It's fantastic to hear that Larry was able to secure a great rate for your new policy and make the transition smooth and easy. Your recommendation means a lot to us!"
Guadalupe Fuentes
August 19, 2024
5
out of
5
rating by Guadalupe Fuentes
"I recommend it, they helped me with everything excellently"
We responded:
"Thank you so much for your recommendation! It's wonderful to hear that you found our assistance excellent. Your feedback means a lot to us!"
Kelsi Ibarra
August 16, 2024
5
out of
5
rating by Kelsi Ibarra
"Great customer service ,explains everything really well!"
We responded:
"Thank you so much for your kind words, Kelsi! It's wonderful to hear that the customer service and explanations met your expectations. We're always here to help with any questions you might have!"
Guadalupe Iglesias
July 31, 2024
5
out of
5
rating by Guadalupe Iglesias
"Larry Finkley was professional and very informative of all the policies we were able to agree on. His response time and follow up was very good. Great experience with this agent."
We responded:
"Guadalupe, thank you for your kind remarks. Larry loves helping our customers and making them feel like family. Welcome to The Grimes Group."
Fross dae223
July 29, 2024
5
out of
5
rating by Fross dae223
"I give 5 stars Rolanda Dorssey help me and my husband out with good insurance quotes, she did great on explaining each policy. I do recommend you too get insurance with State Farm."
We responded:
"Thank you so much for your kind words and recommendation! It's wonderful to hear that Rolanda was able to provide you and your husband with clear and helpful insurance quotes. We're here to help whenever you need us!"
Jeanet N
July 17, 2024
5
out of
5
rating by Jeanet N
"Very helpful and friendly."
We responded:
"Thank you for the kind words, Jeanet! We strive to provide excellent service with a friendly touch. Let us know if there's anything else we can assist you with."
Efrain Estrada
July 13, 2024
5
out of
5
rating by Efrain Estrada
"Larry was good help and got me good rates on insurance"
We responded:
"Thank you for sharing your positive experience with Larry! We're glad to hear he was able to help you. If you have any questions or need further assistance, feel free to reach out."
Garrett Blake
July 2, 2024
5
out of
5
rating by Garrett Blake
"Larry was great and professional in handling my switch from my current insurance into State Farm."
We responded:
"Garrett, thank you for your kind comments for Larry. Our Team’s priority is to help our customers l. Welcome to The Grimes Group family"
Juanita Ervine
June 21, 2024
5
out of
5
rating by Juanita Ervine
"They were very helpful with my renters insurance I was clueless as to what I needed or IF and WHY I even needed it they walked me through the process and got me what I needed . The service was awesome!"
We responded:
"Thank you for sharing your experience, Juanita! We're glad we could help you navigate through the renters insurance process and provide you with the coverage you needed. If you have any more questions in the future, feel free to reach out."
Linda Robertson
May 20, 2024
5
out of
5
rating by Linda Robertson
"Rolanda is the best! She is dependable and trustworthy."
We responded:
"Thank you for recognizing Rolanda's dedication and trustworthiness! We appreciate your kind words and are grateful to have her on our team."
Marla Carr
May 8, 2024
5
out of
5
rating by Marla Carr
"Excellent, prompt and courteous customer service! You get to talk to real people who have a voice and Rolanda took EXCELLENT care of us!"
We responded:
"Marla, Thank you for taking the time to leave us a great review and trusting our team with all your Insurance needs."
Xaviar Tellez
April 19, 2024
5
out of
5
rating by Xaviar Tellez
"My experience was a great one the gentleman that I spoke with was a big help super respectful and answered all my questions"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Michelle Morgan
April 17, 2024
5
out of
5
rating by Michelle Morgan
"Rolanda at Carla Grimes State Farm is exceptional to work with. The entire team will do what they can to make any transition a breeze and affordable as possible."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Osbaldo Holguin
April 16, 2024
5
out of
5
rating by Osbaldo Holguin
"Thank you Larry for awesome deals."
We responded:
"We are committed to maintaining the high standard of customer service that you enjoyed during your visit. Your feedback serves as a source of inspiration for us to continue delivering outstanding service."
Ezra
April 10, 2024
5
out of
5
rating by Ezra
"Called for a car insurance qoute and had one in less than 5 minutes. Mr Larry was very helpful and offered many different options and thoroughly explained everything to me that I didn't understand."
We responded:
"We are committed to maintaining the high standard of customer service that you enjoyed during your visit. Your feedback serves as a source of inspiration for us to continue delivering outstanding service."
Janiece Paulette
April 9, 2024
5
out of
5
rating by Janiece Paulette
"Thank you Karla Grimes State Farm Insurance Agency in Odessa, TX for helping my husband and I with our home and auto insurance needs. Rolanda Dossey was very friendly, professional and helpful in working up competitive quotes for us. You should give this local insurance agency a chance to save you money."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Jonathan Nieto
March 28, 2024
5
out of
5
rating by Jonathan Nieto
"Larry was able to sign me a better quote with more coverage and all done over the phone in less than an hour. By far the best experience I've had with a insurance agency and Larry making the whole process simple and easy to understand. Definitely recommend to anyone looking for a auto/life insurance policy!"
We responded:
"Our team takes pride in being knowledgeable and dedicated to providing the best service to our customers. Your words are a testament to our commitment, and we're delighted to have been of service to you."
Vic Sing
March 18, 2024
5
out of
5
rating by Vic Sing
"Special thanks to Larry Finkly for all the help with my insurance at the Karla grimes State Farm Larry was so helpful and saved me lots of money on my car insurance , If there’s any person I would recommend would be Larry finkley at the Karla grimes , Great attitudes great customer service ,"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Walter Velasco
March 16, 2024
1
out of
5
rating by Walter Velasco
"There are no qualifications for that agency. Terrible treatment from Larry who took the information for the policy and never put it into the system. Karla must change her workers. They have no preparation. They are only interested in selling the insurance. They do not interact with the State Farm company and the customer. Terrible treatment. They do not return half of the insurance payment money because they themselves cancel the policy without reasons yet. In short, I do not recommend this terrible place. They are just sales marketing. They do not have a professional charisma nor are they prepared in their work."
We responded:
"Mr. Velasco, it is unfortunate that we are unable to insure you at this time. We love for our customers to use our online services, we do reach out to each customer to ensure the information you have inputted is correct, however if provided information by the customer is inaccurate this will cause issues. As your Agent we are Not responsible for rates, underwriting action, etc. if the information we receive from our customer is inaccurate, underwriting then verifies all information and makes a determination if State Farm will be able to cover the risk or not. This is an industry standard. Although State Farm cannot cover the risk at this time,, we hope we can in the future."